Lead case manager

Descripción de la oferta

We are seeking an experienced and highly motivated Lead Case Manager to oversee case management operations, provide leadership to case management staff, and ensure the delivery of high-quality client services. The ideal candidate will have extensive experience in case management, strong leadership abilities, and a proven track record of managing teams in a fast-paced environment.

Qualifications:
C1 english only!
Bachelor's degree in Social Work, Healthcare Administration, Human Services, Nursing, or a related field preferred.
Minimum of 3 years of Case Management experience.
Minimum of 2 years of supervisory or management experience, including staff oversight, performance management, coaching, and team development.
Strong knowledge of case management principles, documentation standards, and client advocacy.
Excellent leadership, organizational, communication, and problem-solving skills.
Ability to manage multiple priorities while maintaining a high standard of service delivery.
Key Responsibilities:
Lead, supervise, and support a team of Case Managers to ensure efficient and effective case management services.
Monitor team performance, provide coaching and mentorship, and conduct regular performance evaluations.
Ensure compliance with organizational policies, regulatory requirements, and documentation standards.
Assist with complex client cases and provide guidance on case planning, care coordination, and resource management.
Develop and implement best practices to improve client outcomes and operational efficiency.
Collaborate with internal departments, healthcare providers, community agencies, and other stakeholders.
Analyze performance metrics, identify trends, and recommend process improvements.
Support recruitment, onboarding, and training of new Case Management staff.
Preferred Skills:
Strong team leadership and people management experience.
Experience with quality assurance and performance improvement initiatives.
Ability to resolve conflicts and make sound decisions in complex situations.
Proficiency with case management software and Microsoft Office applications.

This role is ideal for a seasoned Case Manager who has successfully transitioned into leadership and has at least two years of management experience overseeing staff, operations, and performance outcomes.

Requerimientos

• Educación mínima: Educación Básica Primaria
• años de experiencia
• Idiomas: Inglés